Today, organizations are downsizing, reorganizing, rightsizing, redesigning, and re-engineering in an attempt to be effective in a turbulent and uncertain marketplace. Although meant to help, more often than not, these initiatives do not come close to what is necessary for organizations to thrive in this complex world. They often fall short because they ignore the key aspects of an organization: its people and the relationships they form that allow work to be done effectively. Without people, there is no organization. Without resilient relationships among the people within an organization there is no high performance.

Everything that we do, as individuals and as groups, involves relationships. These relationships can be with our own ideas, assumptions, and values, with other people, with our jobs, or with the organization. Every situation is defined by its relationships. Fragile relationships translate into inefficiencies, ineffectiveness, low productivity, and a lack of innovation. Resilient relationships translate into high levels of effectiveness, productivity, and innovation.

No matter how resilient it is, every relationship experiences ups and downs over time. Like riding a roller coaster, sometimes we feel great in our relationships, and other times we feel overwhelmed by the strange loops these relationships manifest. To create and sustain relationships that work, we need to understand them, and how we, and others, function within them. Reflexive practice helps us to ride the strange loops that relationships create so we can develop and sustain resilience, and be prepared for other relationship roller coasters that may come our way.